Returns & refunds

RETURN AND REFUND POLICY

At JMS Concern Pvt. Ltd., we are committed to providing quality products and fair customer service in accordance with applicable laws of India, including consumer protection guidelines.

1. Applicability

This Return and Refund Policy applies to all products sold through our website www.jmsconcern.com, including paper bags, paper cups, and other paper-related products.

2. Return Eligibility

Customers may request a return under the following conditions:

The product received is damaged, defective, or incorrect.
The return request is made within 7 days from the date of delivery.
The product is unused, in original condition, and in original packaging.
Proof of purchase (invoice/order number) is provided.

We reserve the right to reject return requests if the above conditions are not met.

3. Non-Returnable Items

The following items are generally not eligible for return:

Customized or made-to-order products
Used or damaged products due to customer handling
Products returned after the return period has expired
Bulk or wholesale orders unless defective or damaged

4. Refund Policy

Once the returned product is received and inspected, we will notify the customer of the approval or rejection of the refund.

If approved:

Refunds will be processed within 7 to 10 business days.
The refund will be issued to the original payment method used during purchase.
Shipping and delivery charges are non-refundable, unless the return is due to our error (wrong or defective product).

5. Replacement Policy

Instead of a refund, customers may request a replacement for:

Damaged or defective products
Incorrect products delivered

Replacement will be shipped after verification of the returned item.

6. Cancellation Policy

Orders may be cancelled:

Before the product is shipped
By contacting our customer support team immediately

If the order has already been shipped, cancellation will be treated as a return request.

7. Return Process

To initiate a return or refund request, customers must:

Contact our customer support within 7 days of delivery
Provide order details and reason for return
Follow instructions provided by our support team

Contact Details:
Email: support@jmsconcern.com
Phone: 7596035996
Address: 4 No west road santoshpur kolkata westbengal India Pin-700075

8. Compliance with Indian Laws

This policy is designed in accordance with applicable consumer protection laws and e-commerce guidelines in India. JMS Concern Pvt. Ltd. reserves the right to update or modify this policy at any time without prior notice.

JMS Concern Pvt. Ltd.
Customer satisfaction is our priority.